Shipping policy

Please ensure that your shipping address and contact information are accurate before completing checkout. Sacred Promise Collective is not responsible for orders shipped to incorrectly provided addresses.

Orders are typically processed and shipped within 1–3 business days (Monday–Friday, U.S. Eastern Time). Orders placed on weekends or holidays will be processed on the next business day.

Once shipped, standard delivery generally takes 5–7 business days, depending on destination. Shipping rates are calculated at checkout based on location and package weight.

While we strive to meet all stated delivery timelines, delays may occasionally occur due to carrier operations, weather, or circumstances beyond our control.

We understand how frustrating a missing package can be. Once an order has been marked as delivered by the carrier to the address provided at checkout, Sacred Promise Collective is not responsible for any loss, theft, or misplacement that occurs afterward. Orders confirmed as delivered are not eligible for a refund or replacement. Please contact the carrier directly. We’ll gladly provide any available shipping information needed to support your inquiry or carrier claim.

If a shipment is returned due to an incorrect or incomplete address, any reshipping fees will be the responsibility of the customer.

If your package arrives damaged or appears to have been opened, please take clear photographs before opening the package and submit a claim with the carrier. Then contact us at info@sacredpromisecollective.com within 48 hours of delivery so we can assist you further.

For additional questions or support, please contact us at info@sacredpromisecollective.com